Effective Date: 03 October 2024
At BookLimoCar, we strive to provide the best possible service to our customers. We understand that plans can change, and we have established the following policies to ensure transparency and satisfaction when it comes to refunds and returns. Please review this policy carefully before booking our services.
1. Cancellation and Refund Policy
1.1 Cancellations
If you need to cancel your booking, please do so at least 24 hours before the scheduled service to qualify for a refund. Cancellations made after this period may not be eligible for a refund. The exact time frame for cancellations may vary depending on the specific service provider, which will be detailed during the booking process.
1.2 Refunds
Refunds will be processed for eligible cancellations. Once we receive and process your cancellation request, we will issue a refund to the original payment method you used at the time of booking, such as Stripe or PayPal. Please allow 15 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your payment provider.
1.3 Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- If the cancellation is made outside the eligible time frame.
- If the customer fails to show up at the designated pickup location at the scheduled time.
- If the service is refused for reasons outside of our control, such as failure to comply with service provider policies.
2. Modifications and Rescheduling
2.1 Service Modifications
If you need to modify your booking (e.g., change pickup time, location, or vehicle type), please contact us at least [Insert Time Frame] in advance. Modifications are subject to availability, and additional charges may apply.
2.2 Rescheduling
You may reschedule your service if notice is given at least [Insert Time Frame] before the scheduled time. Any rescheduling made after this period may be subject to additional fees or may not be allowed, depending on the availability of our service providers.
3. Payment Issues
If there is an issue with the payment made via Stripe or PayPal, please contact us immediately. We will work with you and the payment provider to resolve any errors or discrepancies. However, we are not responsible for any delays caused by third-party payment processors.
4. Exceptional Circumstances
In the event that the service is canceled by BookLimoCar or our service providers due to unforeseen circumstances (e.g., weather disruptions, vehicle breakdowns, or other emergencies), you will be offered a full refund or the opportunity to reschedule at no additional cost. We will communicate any such cancellations as soon as possible.
5. How to Request a Refund
To request a refund, please contact us with the following details:
- Your name
- Booking confirmation number
- Reason for cancellation or refund request
You can contact us at:
- Email: booking@booklimocar.com
- Phone: Coming Soon!
Once we receive your request, our team will review it and notify you of the refund approval or rejection.
6. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us. We are here to assist you and ensure that your experience with BookLimoCar is smooth and satisfactory.
